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Supervisor - DC Operations Evening Shift

Supply Chain
223343 Requisition #


4:30 pm to 2:30 am Monday to Thursday


A DC Supervisor is responsible for leading and coaching a group of hourly associates in the processing and distribution of merchandise through a state-of-the-art, high-technology distribution center in a cost effective, safe and customer service oriented manner for seamless fulfillment to our customers and stores.



American Eagle Outfitters, Inc. (NYSE: AEO) is a leading global specialty retailer offering high-quality, on-trend clothing, accessories and personal care products at affordable prices under its American Eagle Outfitters® and Aerie® brands. The company operates more than 1,000 stores in North America, and ships to 81 countries worldwide through its websites. American Eagle Outfitters and Aerie merchandise also is available at approximately 54 international franchise stores in 12 countries. For more information, please visit www.ae.com.


As part of our growth in the Eastern PA region, we’re searching for a DC Operations Supervisor (Evening Shift) to add to our Hazleton, PA team.


• Show Passion, Innovation, and Teamwork through a focus on People and Integrity—AEO’s core values!

• Ensure customer service, quality, and safety standards are met in an efficient and innovative manner; partner with all departments to address issues, where needed.

• Be a role model leader for others; act with integrity and respect, approach responsibility with confidence and ownership, inspire superior performance, and develop a track record of success.

• Manage team members coaching for growth and development; ensure department morale and engagement remains high.

• Forecast and respond to production volume and labor needs to maximize productivity and ensure quality

• Develop and implement methods and procedures to improve efficiency and safety of operations; drive change and adapt to "Omni-channel" fulfillment processing in 2015.

• Communicate daily to associates regarding production goals and company information

• Access reports and interpret data in order to plan daily production goals

• Monitor WMS systems and report problems to systems team for resolution

• Observe for mechanical and safety deficiencies on a daily basis and alert the appropriate area

• Interface with other supervisors/departments to maximize the labor force to meet daily objectives.

• Train, develop, and supervise hourly employees; scale-to-size in terms of team leadership and team efficiency (i.e., able to effectively lead smaller team and larger team while efficiently supporting

• Maintain the security of all merchandise and capital equipment in assigned departments

• Promote and maintain high employee morale and safety, and counsel employees for unacceptable performance/attendance

• Administer company policies and procedures

• Maintain the accuracy of inventory

• Evaluate job performance of associates in assigned departments

• Evaluate and maintain proper level of business supplies

• Other duties as assigned

 Maintain a passion for winning in a team environment!


• Performance management and hiring of associates

• Dictate destination of workflow and human resources

• Prepare and present associate review

• Accident investigation and recommendation for corrective action


Individual should be willing to work in a fun, fast paced environment, and have a good sense of humor. The individual should also be strategic, innovative, logical, objective, a people developer, a relationship builder, and a team player.

• Bachelor's Degree in Business Management, Logistics or equivalent work experience

• Two years previous management experience in a warehouse/distribution/retail environment or equivalent; .com and/or "Omni-channel" retailing experience preferred.

• Understanding of WMS and/ or experience in a RF environment

• Ability to manage multiple assignments

• Bi-lingual preferred: English/Spanish

• Excellent written and verbal communication skills, interpersonal skills, and planning skills

• Excellent problem solving ability, high sense of urgency

• PC skills, including spreadsheet and database experience

• Must have the ability to act independently

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