Supervisor - Commercial Asset Protection - US
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- 276213 Requisition #
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- Jan 26, 2024 Post Date
POSITION TITLE: Store Loss Prevention Supervisor
REPORTS TO: Loss Prevention Manager/Sr. Manager – Loss Prevention
SUPERVISES: Loss Prevention Associates and Contract Security personnel
REPORTS TO: Loss Prevention Manager/Sr. Manager – Loss Prevention
SUPERVISES: Loss Prevention Associates and Contract Security personnel
PURPOSE:
- Responsible for the physical security, Loss Prevention and Safety in a large format store
- Supervises AE security associates, contract security associates, and monitors security systems in a large format multiple brand environment
- Perform internal audits to measure management’s compliance with AEO, Inc. Loss Prevention policies and procedures.
- Act in a support role to the store management team by providing security services, training, Health and Safety oversight and investigative services when required.
RESPONSIBILITIES:
- Enforce company Policies and Procedures
- Oversee security operations to include security management of multiple selling floors, stockrooms, and other public area of the location
- Manage the contract guard service to ensure the scheduling and coverage are adequate
- Train, develop, and supervise AE security associates and contract security staff
- Promote and maintain a high level of security associate performance, morale and safety awareness; counsel security associates for unacceptable performance/attendance issues
- Enhance security systems and processes by: making recommendations, implementing directives and executing changes
- Communicate all security issues to Loss Prevention Department leadership
- Monitor security system alarms and resolve related issues; communicate legitimate alarms to appropriate entities
- Anticipate potential LP/safety/security related problems and assist in development of response plans
- Participate in threat assessments and develop action plans to reduce vulnerability and impact the potential of security breaches
- Participate in the maintenance of the location’s Crisis Management Plan and Business Impact Analysis
- Liaison with local authorities and emergency management agencies
- Perform internal store audits to include selected store physical inventories
- Perform internal and external theft investigations
- Train store management and associates in Loss Prevention policy and procedures
- Conduct Loss Prevention seminars, workshops and impromptu training classes
- Monitor POS exception reports and follow up significant exceptions
- Other duties as assigned
AUTHORITY:
- Location based LP supervisory position responsible for all aspects of physical security, LP training, safety, and investigation
- Performance management of contract security personnel
- Prepare and present associate and supervisor performance reviews
QUALIFICATIONS:
- Minimum two years store management experience
- Bachelors degree in Business Management, Criminal Justice or security related field preferred
- Above average computer skills, technical training a plus, but not required
- Excellent verbal and written communication skills
- Self-starter with excellent organizational skills; ability to follow through to completion with minimal supervision
- Ability to manage multiple assignments in a multi-level environment
- Good problem solving ability and a high sense of urgency
PAY/BENEFITS INFORMATION:
- Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
- Subject to eligibility requirements, associates may receive health care benefits (including medical, vision, and dental); wellness benefits; 401(k) retirement benefits; life and disability insurance; employee stock purchase program; paid time off; paid sick leave; and parental leave and benefits.
- Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service. For additional information, please click here.
- AEO may also provide discretionary bonuses and other incentives at its discretion.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.