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203523 Requisition #

This Project Manager has day-to-day responsibility for managing multiple projects of moderate to high complexity from inception to completion, in a transforming agile environment. Our goal is to deliver innovative customer care solutions that are valuable, user-friendly, and enhance the AEO customer experience. Our ideal candidate is highly motivated, has a bias for action and is a demonstrated leader whose management style is founded in collaboration and driving consensus. This role is responsible for coordinating and driving Customer Care projects at AEO, including omni-channel technical solutions, technology and 3rd party vendor selection and engagement, and deployment and success management, in order to drive American Eagle’s customer journey. 
This role will partner with cross-functional teams including Customer Care, the technology teams and third party vendors to drive the development of new capabilities and processes that further American Eagle Outfitter’s position as a leader in fashion and retail.  

RESPONSIBILITIES:

  • Provide leadership and direction to cross-functional teams by overseeing the progress of projects with regard to time, scope, and quality and budget.

  • Ability to take large, complex projects and break them down into manageable pieces for the team to sequence iterative delivery

  • Apply Agile project management techniques, methods, and tools to ensure project success

  • Partner with outside vendors, companies and startups to network and create relationships that will foster effective communication and delivery.  

  • Build effective partnerships with the developers, architects, quality, and product managers.

  • Manage risks, mitigation planning, and drive effective and timely decision making with technology team and stakeholders.


QUALIFICATIONS:

  • Minimum 5+ years in technology and/or project management 

  • Minimum 5+ year experience with Customer care solutions and teams.

  • Agile/Scrum Master certification preferred

  • Innovative, entrepreneurial and forward-thinking – inclined to take action.

  • Verified ability to balance multiple priorities and excel in a dynamic and fast paced environment

  • Established ability to effectively collaborate in a highly matrixed organization and gain the trust of others

  • Strong communication skills and proven ability to communicate at all organizational levels

  • Outstanding interpersonal, negotiation, facilitation, problem-solving, and leadership skills

  • Demonstrated passion for project management and proven track record of successfully delivering medium to large scale projects

  • Demonstrated hands-on experience and expertise; understanding of software development, testing, project management methodologies

  • Experience in developing and executing plans, meeting deadlines and operating under tight time constraints

American Eagle Outfitters is an Equal Opportunity Employer

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