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Sr. Manager, Product Management – Fulfillment & Advocacy

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Digital
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220524 Requisition #

Be part of something REAL

 

American Eagle Outfitters is looking for a Senior Manager to join its Product Management team. We’re looking for someone who is passionate, curious, and team-oriented to join and lead a team that is transforming its day-to-day in a global, omni-channel world.

 

The Sr. Manager will work with a diverse set of stakeholders to enhance our Cart, Checkout, Payments Loyalty and Customer Care capabilities.  We are looking for a senior product leader who is customer obsessed and truly gets digital. You must be a strong problem solver with a track record of product innovation in the digital domain.


RESPONSIBILITIES:


  • Manage the overarching Fulfillment and Advocacy Strategy and Roadmap
  • Directly manage and coach a team of 5-8 product managers to successfully deliver across a common domain
  • Drive complex new Payment features, and omnichannel order/support management capabilities across platforms and in partnership with digital, stores, and DC teams
  • Champion the needs of the customer and AEO business goal
  • Blend strong business acumen, technical problem solving and agile execution
  • Lead the prioritization of ecommerce features and understand the art of sequencing their delivery with an agile framework.
  • Vet scope, requirements, use case/user scenario, test case documents and design specifications, in partnership with UX, product managers, QA and design.
  • Proactively identify issues and work with internal partners to understand options and execute solve.
  • Develop metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.
  • Build and maintain relationships with key stakeholders

QUALIFICATIONS:


  • Self-starter with Problem Solving skills
  • Excellent written and verbal communication and presentation skills, comfortable presenting to executives, interfacing daily with internal Customers and facilitating workshops.
  • Proven track record of delivering top notch products that meet the customers need and delight the users.
  • Experience managing/leading a team of product managers in delivery.
  • 5+ years related experience in product management, having contributed to multiple software projects throughout the entire development cycle.
  • Domain expertise in Digital-Retail is preferred
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion), & planning skills
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Experience with agile development
  • Data driven mindset and track record

 

Our people come first. We employ more than 30,000 associates throughout the world and we believe that a truly diverse workplace is the result of an inclusive culture. It’s about more than simply bringing together people who are different, it’s about celebrating what makes us REAL.

 

We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it. 

 

Learn more at www.AEO-Inc.com

 

We celebrate the diversity of one through the inclusion of many. That’s what makes us REAL

 

American Eagle Outfitters is an Equal Opportunity Employer

 

 

American Eagle Outfitters is an Equal Opportunity Employer


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