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Supply Chain
199528 Requisition #
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Do you live and breathe global transportation routes? Want to maximize efficiency every single day? Want to work on meaningful problems with an amazing team? AEO has a great opportunity for you!

As a Senior Manager with American Eagle Outfitters, you will play a leading role in the strategic direction of Global Transportation Operations by assisting the Senior Director in the development and deployment of new delivery solutions to accommodate American Eagle’s rapidly growing global business. You will be responsible for the performance and rating of our third party service providers and provide excellent customer service to your internal cross functional supply chain partners while providing mentorship and support to a team that orchestrates the flow of merchandise to our international franchise, license or joint venture partners. Your understanding of standard methodologies, risks, market conditions and expansive network of industry contacts will enable the business to deliver product in the most timely and cost effective manner.

Your responsibilities include:

  • Inspiring superior performance through leadership, role modelling, building positive relationships and influencing others effectively; leading strategic development of partners and associates by evaluating strengths and positioning for success
  • Leading the team that handles day to day operations of shipment planning, customs clearance, peak season planning, vendor compliance, overseas third party provider performance, free trade agreements, and contract negotiations ensuring all requirements and capacity needs are in line with contractual obligations
  • Motivating and developing your team to reach maximum potential through daily mentoring, frequent coaching, feedback and opportunities for growth
  • Communicating and collaborating with our overseas vendors, service providers, Licensee Partners, Production, Merchant, and Planning Teams to understand needs to establish positive, productive relationships
  • Benchmarking services and procedures with other like companies to ensure competitiveness and best-in-class operations; building continuous improvement initiatives for greater efficiency, cost-savings and to drive growth
  • Participating in the procurement process of global transportation providers through business opportunity analysis, requests-for-proposals, rate and service contract negotiation, negotiation of legal terms and conditions, and ongoing management of vendor relationships
  • Optimizing third party service provider performance by reviewing, communicating, carrying out, and improving critical metrics through external report cards
  • Partnering with third-party providers on planning initiatives including pricing, space allocation, systems integrations, effective routings, and standard methodologies
  • Coordinating overall operations of International Transload Centers (ITC) by handling cargo flow, onboarding new Licensee Partners into the ITC program, and driving performance through critical metric management
  • Leading and running the Corporate Business Continuity Plan for the Global Transportation department
  • Partnering with Domestic Teams (US, Canada, Mexico, China, Hong Kong, Europe) to ensure smooth transition of cargo into local markets
  • Additional responsibilities as assigned
  • Bachelor’s Degree in Business Administration, Supply Chain/Logistics, or related field; Advanced degree (MBA, Master’s) preferred
  • 10+ years’ experience in supply chain management, extensive experience working with global 3PL providers
  • Certified in Supply Chain Management (CSCM) or LEAN/Six Sigma preferred
  • US Customs and vendor compliance experience required, understanding of international customs laws preferred 
  • Proven ability leading cost performance, supply/demand forecasting and successful third party negotiations
  • Experience with Transportation Management Systems (TMS) preferred
  • High degree of proficiency MS Office Suite, Outlook & Internet applications; highly organized, efficient, with strong attention to detail
  • Ability to influence peers and senior management
  • Strong analytical, prioritizing, social, problem-solving, & planning skills
  • Effective verbal and written communication 
  • Ambitious and driven; motivated by a dynamic environment
  • Domestic and international travel required
About Us:
AEO is a leading global specialty retailer offering high-quality, on-trend clothing, accessories and personal care products at affordable prices under its American Eagle and Aerie brands. The American Eagle Outfitters brand is built on more than 40 years of customer focus, dedication and innovation. Starting with one store in 1977, our brands have grown to more than 1,000 stores in the United States, Canada, Mexico, China and Hong Kong, and ship to over 80 countries worldwide through our websites and mobile applications. American Eagle and Aerie merchandise also is available at more than 200 international locations operated by licensees in 25 countries. 

At AEO, we believe that our associates are our most valuable assets and we want them to feel motivated and have the freedom to be themselves at work. We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it. If you think this sounds like a fun place to work and grow your career… you’re right!

American Eagle Outfitters is an Equal Opportunity Employer

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