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Program Manager – Trade & Regulatory Compliance

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Supply Chain
📅
222003 Requisition #

The Program Manager will support Global Trade Compliance Team by providing research, analysis, communication, and recordkeeping in compliance with American Eagles Trade Compliance Program and policies, and U.S. and international government regulations. This position is accountable for working closely with Manager and Production partners to analyze, maintain, and grow the First Sale for Export (FSFE) Duty Savings vendor base while remaining compliant with Customs and Border Protection (CBP) guidelines.


RESPONSIBILITIES:


  • Complete management and oversight of all First Sale for Export (FSFE) Duty Savings Program activity.
  • Ownership, execution, and maintenance of all aspects of the First Sale process and Standard Operating Procedures.
  • Conducts trainings on FSFE program with internal and external partners and organizations including vendors (new and existing), production and sourcing staff, customs agents, freight forwarders/agents, carriers, consultants, and others as needed.
  • Maintain external user guide for new and existing First Sale vendors.
  • Ensure Customs Brokers understanding of responsibilities related to FSFE and coordinate for retraining if needed.  Act as a key liaison between the company and our Customs Brokers on FSFE including the management of periodic reports and analysis.
  • Complete regular audits transactional documentation provided by vendor. Manage audit document collection, review, results and follow-up as needed.  Manage Master Spreadsheets used for audit tracking and analysis purposes.
  • Retain reasonable care package, title and risk of loss chart, and extensive operating profit margin database.
  • Determine error rating scale for daily and periodic audits, examine results, and prepare data for quarterly review with Manager, Director, and Agents to set expectations, create corrective action plans and monitor performance/improvement.
  • Lead quarterly Agent/Vendor/Factory performance reviews utilizing audit data to provide feedback, training and counsel vendors to mitigate risk to AEO and correct performance that does not meet set expectations. Provide alternatives to improve accuracies and acceptable record keeping standards.
  • Complete and enhance daily documentation audit process and communicate to vendor in the case of conflicting/inaccurate information. Escalate issues to Agents or Manager as needed.
  • Analyze average Middle Man Markup (MMM) % based on reporting for all first sale relationships and enter into Tradestone annually. Maintain fee schedule analysis chart to track trends in margins reaching out to vendors and AEO Production team when needed.
  • Conduct analysis of savings trends for each vendor and department on a monthly basis to track trends and refine projections.
  • Conduct reporting and validation of savings on a monthly basis for each vendor and department utilizing the trade discount program
  • Lead quarterly meetings with production and sourcing staff in order to provide meaningful feedback on vendor performance trends, savings analysis, and forecast plans.  Capture feedback from production on sourcing trends in order to ensure maximize savings opportunity.
  • Communicate and conduct regular meetings with outside consultants. Ensure best practices based on consultant/ CBP recommendations.
  • Partner with AEO Trade Compliance Legal Counsel to complete annual review of current processes and Reasonable Care Package to ensure best practices are maintained.  Develop and implement any changes communicating with agents, vendors, internal partners and outside consultants as needed. 
  • Conduct comprehensive review of all consultant deliverable reports and provide feedback and documentation prior to approving the vendor for first sale.  Communicate to Manager any risks associated with bringing on a specific vendor or factory and communicate vendor information to Customs broker to ensure entries are made accurately.  Work with consultant and production teams to develop and propose onboarding solutions as needed.
  • Utilize knowledge and experience as Licensed U.S. Customs Broker to make transactional risk decisions.  
  • Review and Process Post Entry Adjustments to ensure proper disclosure to U.S. Customs.
  • Correspond with additional external organizations as needed such as customs agents, vendors, freight forwarders/agents, carriers and consultants.
  • Perform regular import/export operational compliance audits ensure due diligence/reasonable care with regulatory requirements and implement corrective actions as necessary.
  • Partner with Internal Legal counsel and develop tracking for all Royalty Agreements.
  • 3rd Party exemption –establish who will be the IOR on 3rd party orders.
  • Duty Savings Financial Reporting- Create, compile, and distribute monthly compliance report.
  • Coordinate review of US Customs ACE data.
  • Collaborate with Payment team to implement process of auditing excessive broker charges and creating action plans to review with brokers.
  • Other Duties as assigned.
QUALIFICATIONS:

  • Bachelor’s Degree in Business Administration, Supply Chain/Logistics, Finance, or a related field
  • Equivalent experience may be substituted for formal education
  • Travel is required, including international travel
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Demonstrated collaborative skills and ability to work well within a team; proactively solicits feedback and perspectives
  • Good customer service skills, highly organized, professional demeanor
  • Is decisive and makes decisions in the face of ambiguity
  • Open to new ideas; finds creative solutions to issues
  • Thinks broadly and holistically about business and customer, views issues through a global lens
  • Is honest and transparent in interactions with others
  • Is optimistic and fun; looks for ways to improve self and the business

Our people come first. We employ more than 30,000 associates throughout the world and we believe that a truly diverse workplace is the result of an inclusive culture. It’s about more than simply bringing together people who are different, it’s about celebrating what makes us REAL.
 
We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it. 
 
Learn more at www.AEO-Inc.com
American Eagle Outfitters is an Equal Opportunity Employer

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