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226516 Requisition #

Be part of something REAL

American Eagle Outfitters is looking for a Manager of our Business System Analyst team to support the Consumer Facing technology team.  We are seeking a passionate leader who embraces the spirit of our iconic brands and champions the needs of our customers to drive REAL value for the AEO business. The Manager role will oversee a team of 8-10 Business System Analysts, who support our customer facing applications including our site, backend systems, mobile app, and POS.  

You must be a strong problem solver with a track record of successful delivery and partnership.   The right candidate will have performed this role in both agile and waterfall methodologies and be prepared to help resources refine their skillset and grow in their careers. You will be a consummate coach and player, guiding and contributing to a team that is transforming its day-to-day, to meet the demands of a global, omni-channel world.  A successful candidate thrives in a fast-paced environment and is a problem solver with a track record of product innovation with experience in the retail domain.


  • Directly manage and coach the BSA Team of 8-10 BSAs across all Channels, Site, app and Point of Sale.
  • Drive complex programs across platforms and in partnership with digital, stores, and delivery center teams
  • Champion the needs of the customer and AEO business goals
  • Blend strong business acumen, technical problem solving and agile execution
  • Help to break down features and Epics – an understanding of the Agile framework is a must.  
  • Vet scope, requirements, use case/user scenario, test case documents and design specifications, in partnership with UX, product managers, QA and design.
  • Proactively identify issues and work with internal partners to understand options and execute solutions.
  • Develop metrics to measure success of program features, analyze results, and partner across the organization to develop action plans and enhancement recommendations.
  • Build and maintain relationships with key partners across technology, digital business, merchandising, marketing and brands.


  • Proven track record of delivering top notch digital products that meet and delight customers. 
  • Domain expertise in Digital-Retail is preferred 
  • Self-starter with problem solving skills
  • Excellent written and verbal communication and presentation skills, comfortable interfacing daily with internal stakeholders and facilitating workshops.
  • Experience managing/leading a team of BSAs in delivery.
  • 8+ years related experience in Business system analyst field, having contributed to multiple software projects throughout the entire development cycle.
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, project management (from conception to completion) and planning skills
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Experience with agile development
  • Data driven mindset 

Our people come first. We employ more than 30,000 associates throughout the world and we believe that a truly diverse workplace is the result of an inclusive culture. It’s about more than simply bringing together people who are different, it’s about celebrating what makes us REAL.

We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and have fun doing it.  

Learn more at www.AEO-Inc.com

We celebrate the diversity of one through the inclusion of many. That’s what makes us REAL

American Eagle Outfitters is an Equal Opportunity Employer

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