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Manager - aerie Store Operations, Store Experience

Store Operations
201760 Requisition #
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POSITION TITLE: Manager, aerie Store Operations - Store Experience

REPORTS TO:   Sr. Director, aerie Global Store Operations

SUPERVISES: Lead, aerie Store Operations


Develop strategies to elevate the Customer Experience in all aerie SA, SBS and SIS locations.   Work in partnership with key cross-functional partners in corporate and field to build product selling strategies and tools to expand the product knowledge and selling behaviors in store.

  • Deliver training strategies and tools to improve selling behaviors and product knowledge
  • Partner with aerie Merchandising/Design to understand Seasonal collection objectives and business priorities;create strategies to support the respective priorities
  • Assist with the development of training materials by partnering with HR/L&D/Store Operations to provide input on defining instructional objectives and customizing training materials as needed to meet the needs of the business
  • Maintain extensive knowledge of the Aerie bra business by attending critical product development meetings withDesign/Merchandising/Production/Marketing
  • Collaborate with business partners to ensure curriculum is current with the latest product innovations developments/launches/business objectives and incorporates industry best practices to drive consistent execution
  • Ability to create strategic training plans and execute the tactics
  • In partnership with the Aerie Leadership build a bra selling strategy/journey for the customer that can be scaled across the Aerie store fleet & multiple formats that drives sales
  • Create and maintain all aerie brand on-boarding and new store training
  • Create and maintain aerie training budget
  • Create contests and incentives to drive aerie sales
  • B. A. in Instructional Design, Journalism, Communications, Production, or Marketing
  • 5+ years related experience in store operations, retail, or equivalent
  • Video and print production experience a plus
  • Experience with Instructional Design
  • Strong analytical, prioritizing, interpersonal, problem-solving, and presentation skills
  • Previous project management experience (from conception to completion)
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to lead strategic initiatives
  • Ability to work with and influence senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting

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