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197879 Requisition #
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AEO's JIRA instance is a large-scale, enterprise-wide tool for project and task management.  We have a diverse set of users across Engineering (Agile and Non-Agile methodology), Creative, Marketing, Merchandising and Financial business teams.  AEO is seeking a JIRA Administrator able to meet with business stakeholders to interpret requests and align solutions with best practices and governance.  


Basic Qualifications:

  • 3+ years of JIRA Administration experience
  • Excellent understanding of JIRA workflows, permissions schemes, notification schemes, screen schemes, etc.
  • Provide user management for global and project level access, training and support for JIRA for existing users and extended teams, as requested
  • Demonstrated experience in performing upgrades with communication to end users impacted (e.g. release notes) 
  • Demonstrated experience installing, configuring and administering Atlassian plugins
  • Develop metrics, dashboards, reports and advanced filters to provide end-users and business leadership with meaningful operational/performance metrics and status reports
  • Determine ways to optimize and improve JIRA performance
  • Experience configuring and maintaining application links between JIRA, Confluence, Bitbucket, Bamboo and qTest as well as other applications 
  • Familiarity with database and MS-SQL administration, and demonstrated competency in writing SQL queries
  • A motivated self-starting personality, able to work independently while maintaining patience with constant interruptions and multiple requests 
  • Comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
Preferred Skills or Experience:
  • Background or previous experience in Change Management consulting 
  • Degree in computer science, computer engineering, information technology, or similar technical discipline
  • Atlassian JIRA Administration certification
  • Ability to use a wide variety of open source technologies and cloud services
  • Experience with developing enterprise integrations to facilitate end-to end traceability
  • Administration and/or familiarity with Confluence, Bitbucket, Bamboo and qTest, JIRA Service Desk, Insights (CMDB)
  • eazyBI/Tableu reporting reporting and dashboard experience
  • Experience extending JIRA functionality using REST API (ex. Build custom add-ons, develop integrations, or scripting interactions)
American Eagle Outfitters is an equal opportunity employer


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