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Director, Product Management – Advocacy & Fulfillment

225580 Requisition #


Be part of something REAL…

American Eagle Outfitters is looking for a Director to join our

Consumer Product Management team - a digital product leader who embraces the spirit of our iconic brands and champions the needs of our customers to drive REAL value for the AEO business.

The Director role will specifically drive the strategy and

delivery of initiatives that include Checkout, Payments, Returns and Post Purchase service in our customers shopping journey across our website, mobile app and Point of Sale.  This is a high profile role that requires a curious and collaborative mindset and comfort in developing strong partnerships with diverse stakeholders and executive teams.

You must be a strong problem solver with a track record of

product innovation in the digital domain. Also essential is an understanding of the role that product plays in driving towards business strategy and delivering amazing digital shopping experiences. As the leader of this critical product portfolio, you will be a consummate coach and player - guiding and contributing to a team that is transforming its day-to-day, to meet the demands of a global, omni-channel world.


  • Manage the overarching Digital Checkout and Post
  • Purchase Strategy Roadmap across all Channels, Site, Applications and Point of
  • Sale
  • Directly manage and coach a team of 5-8 product
  • managers to successfully deliver across a common domain
  • Drive complex programs across platforms and in
  • partnership with digital, stores, and delivery center teams
  • Champion the needs of the customer and AEO business
  • goals
  • Blend strong business acumen, technical problem
  • solving and agile execution
  • Lead the prioritization of features and understand
  • the art of sequencing delivery with an agile framework
  • Vet scope, requirements, use case/user scenario,
  • test case documents and design specifications in partnership with UX, product
  • managers, QA and design
  • Proactively identify issues and work with internal
  • partners to understand options and to execute solutions
  • Develop metrics to measure success of program
  • features, analyze results, and partner across the organization to develop
  • action plans and enhancement recommendations
  • Build and maintain relationships with key business stakeholders
  • across digital business, merchandising, marketing and brands


  • Proven track record of delivering top notch digital
  • products that meet and delight our customers.
  • Domain expertise in Digital-Retail is preferred
  • Self-starter with problem solving skills
  • Excellent written and verbal communication and
  • presentation skills, comfortable presenting to executives, interfacing daily
  • with internal stakeholders and facilitating workshops
  • managers in delivery
  • having contributed to multiple software projects throughout the entire
  • development cycle
  • driving digital product strategy and delivery for US and International markets
  • is an advantage
  • problem-solving, presentation, project management (from conception to
  • completion) and planning skills
  • management
  • deadline-oriented environment
  • deadlines and reporting
  • Experience managing/leading a team of product
  • 8+ years related experience in product management,
  • Experience
  • Strong analytical, prioritizing, interpersonal,
  • Ability to work with and influence peers and senior
  • Ability to work in a fast-paced and
  • Self-motivated with critical attention to detail,
  • Experience with agile development
  • Data driven mindset and track record
  • Sound business acumen

Our people come first. We employ more than 30,000 associates throughout the world and we believe that a truly diverse workplace is the result of an inclusive culture. It’s about more than simply bringing together people who are different, it’s about celebrating what makes us REAL.

 We strive to be an employer of choice -place where people are excited to come to work because they believe in what we

do, enjoy working with each other, and have fun doing it. 

 Learn more at www.AEO-Inc.com


We celebrate the diversity of one through the inclusion of many. That’s what makes us REAL


American Eagle Outfitters is an Equal Opportunity Employer

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