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233116 Requisition #

As the Director of Human Resources for AEO Distribution, you will be responsible for providing innovative HR strategies that attract and retain a highly engaged and productive workforce. You will be responsible for motivating a team of passionate HR professionals to meet and exceed all departmental goals. In order to further align current and future Distribution Centers against a common set of HR best practices, you will also have the opportunity to collaborate with others and play a key role in initiatives that span the DC network.

Your responsibilities include:

  • Leading and coaching teams through a wide array of topics including HR strategy to the tactical execution of the strategy; providing expertise and leaning on prior experiences and know-how to guide others to meet or exceed goals
  • Working with the Distribution Center Leadership Team to arrive at robust and proactive labor and workforce plans for the distribution center; this includes planning for current and future headcount needs, including anticipation of where/how the workforce will need to evolve over time (i.e., introduction of new staffing models like gig/flex, workforce of the future, upskilling, etc.)
  • Building innovative talent and engagement strategies that attract and drive retention within an increasingly competitive labor market; leading teams to tackle complex labor topics with energy and enthusiasm
  • Creating and delivering against both short-term and long-range talent roadmaps; working in close partnership with DC Operations to execute HR programs in a manner that supports the DC being fully staffed and appropriately skilled at all times  
  • Ensuring that all internal and external hiring programs are successfully executed, in close partnership with AEO Recruiting and the DC HR team; demonstrating a continuous improvement mindset and tracking metrics to drive accountability / visibility to results  
  • Developing and leading new hire assimilation, onboarding and retention goals; introducing new engagement strategies, measuring and tracking retention/engagement metrics to draw meaningful insights that can be translated into further actions taken by the team   
  • Collaborating with others to support the creation of an elevated job functional training program/function, and supporting operational team development goals that drive retention as well as prepares our workforce for the future  
  • Serving as the local HR leader for contingent labor program management; fostering strong relationships/dynamics with our key temporary labor providers; continuously assessing performance and driving improvements to gaps
  • Mobilizing a team of passionate HR professionals to efficiently meet and exceed established goals and milestones; appropriately aligning internal and external resources to ensure maximum effectiveness while also fostering balance
  • Strengthening the HR team’s agility in order to best respond to the growing demands of the ‘workforce of the future’; functional HR oversight of all HR disciplines including proactive labor relations  
  • Serving as a thought leader within the HR Community and DC HR teams; owning and driving the accomplishment of key projects that encompass other DCs as directed
  • Fostering collaborative relationships with various leaders and serving as a role model leader for the organization; displaying thought leadership and alignment with the Company’s strategies and core values
  • Building cross-functional partnerships, leveraging insights from various areas of the business to inform HR planning, processes and growing capabilities for the HR team.
  • Championing the development of associates, ensuring robust succession plans are developed and in place at all levels of the function.
  • Must have a philosophy that aligns with AEO’s core values of People, Passion, Integrity, Innovation & Teamwork; Results driven and able to communicate effectively at all levels; Displays active listening skills; Consultative approach; Effective leadership and management capabilities which inspire superior performance; Ability to prioritize, plan, and manage multiple tasks and projects; meets deadlines in a fast paced environment; Strong financial acumen necessary to comprehend business impacts and opportunities at a strategic level; Ability to lead data driven conversations and make metric backed decisions, strong presentation skills; Strong process orientation and attention to detail, implements structure; Displays self-awareness, is emotionally objective and maintains composure under pressure; Strong influencing skills, yet collaborative and creative when working with team members to solve problems; Experience in handling sensitive/confidential information.
  • Other duties as assigned.


  • 10+ years of experience in HR with increasing levels of responsibility
  • 5 years of experience within a large distribution center operation or similar environment
  • Demonstrated ability to build relationships with associates, supervisors/managers, peers while influencing change
  • Strong verbal and written communication skills
  • Presentation and facilitation skills; comfortable in front of small and large audiences
  • Flexibility and adaptability; ability to analyze quantitative and qualitative data
  • Strong project and time management skills
  • High professional standards; can be trusted to maintain confidentiality; is positive and constantly improving skill set
  • Intermediate to Advanced Microsoft Office Skills
  • Must be able to travel as required
  • Minimum educational level: Bachelor’s degree or equivalent, Master’s degree preferred
  • A desire to grow into increased levels of leadership and responsibility is preferred.

Experience Requirements

  • Strategic Planning - Strong critical thinking skills and experience building strategic labor and talent plans
  • Leading Across Teams - Successful track record among multi-team projects/partners/peers involving other teams/locations
  • Delivering Results - Solid, proven track record of delivering results
  • Change Management - Experience leading teams through change, and challenging the status quo

Leadership Competencies

  • Resourcefulness - Agile and insightful, able to identify and eliminate barriers, develops processes and partnerships  
  • Collaboration & Influencing - Builds relationships broadly across the organization
  • Servant Leadership - Trustworthy with a high degree of credibility and integrity, inspires others to do their best work

American Eagle Outfitters, Inc. is an equal opportunity employer.

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