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247247 Requisition #




POSITION TITLE: UX Generalist (Contractor)

REPORTS TO: Sr. Manager of User Experience


LOCATION: Pittsburgh, Pennsylvania / Remote


About the Team

The AEO UX team shapes the omni-channel customer experience across AEO brands. We use a variety of research techniques to help us understand our

customers’ needs, then turn that into valuable and engaging experiences across the customer journey. Our mission is to help our customers feel confident and

comfortable in their wardrobe, and create a deep, lasting connection with our brands.

Our team is made up of designers and researchers who work closely with each other and cross-functional partners to identify problems, explore solutions and drive

continuous improvement for our customer. Design thinking drives our process, and we strive to understand the “why” to unlock the best solution.


Working at AEO

We strive to be an employer of choice - a place where people are excited to come to work because they believe in what we do, enjoy working with each other, and

have fun doing it. Our people come first. We employ more than 45,000 associates throughout the world and we believe that a truly diverse workplace is the result

of an inclusive culture. It’s about more than simply bringing together people who are different, it’s about celebrating what makes us REAL.


Role Overview

The UX Generalist is a contract to hire role designed to help recent graduates or those newer to the field develop their skill set across both research and design.

You’ll be working on tasks across different areas of the site on a by-project basis, with mentorship and guidance from senior designers and team leadership.

You’ll conduct research and analyze data to understand customer needs, and use storytelling to articulate findings and recommendations. You’ll also propose

design solutions and experience enhancements through deliverables like wireframes, flow diagrams, and sketches. The Generalist role will work with UX

Designers and UX Researchers on projects, with support from UX Leadership.



UX Design - 50%

  • Understand customer needs and objectives across the customer journey
  • Identify opportunities and explore design solutions for effectiveness and usability
  • Generate wireframes and interactive prototyping at all levels of fidelity (from sketch to finished prototype)
  • Create and run usability testing and communicate findings
  • Plan interaction design and document for development handoff
  • Present design solutions using clear, effective storytelling and communication, highlighting customer needs and demonstrating the value of recommendations


UX Research – 30%

  • Identify appropriate research objectives and activities to achieve project goals, with support from UX Research leadership
  • Assist other user researchers with various user research preparation activities
  • Report on user research at the appropriate fidelity (from ad hoc requests to formal stakeholder reviews) and facilitate discussions related to findings
  • Support other research activities to inform project work (competitive audits, internal metrics review, etc.)
  • Help transition findings into ideas and actions for UX Design or cross-functional efforts
  • Detail-oriented and ability to work independently on a variety of tasks


Work Planning and Project Management – 20%

  • Manage timelines and priorities for individual tasks
  • Attend and facilitate necessary meetings and present UX design / research work as needed to cross-functional partners
  • Understand customer risks and trade-offs on projects in an Agile environment
  • Daily collaboration with creative design, product management, and UX team leads to plan, execute and deliver project work


AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

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