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220966 Requisition #


Responsible for the daily administration, support and proactive oversight of Associate Benefits, primarily in the following areas: leave of absence and disability claims, FMLA procedures and records maintenance, compliance and communication of state and/or city-specific paid medical leave policies, paid sick leave, promotion and utilization of parental programs, and PTO programs and policies. Provides high level customer service to Associates and HRBPs with an in depth knowledge of company benefit programs, policies and administrative procedures.


  • Manage leave of absence and disability claims, abiding by all federal and state laws as well as AEO policies and procedures; update the Benefitfocus Communications Portal and create/present communications to HRBPs and operations as necessary
  • Work proactively and closely with Associates, internal HR partners, legal, business teams and vendors on all claims
  • Stay current on all compliance related laws and regulations; specifically paid sick leave and FMLA updates
  • Oversee updates in payroll systems and conduct testing to ensure AEOs systems reflect mandated laws and regulations
  • Coordinate and manage PTO, parental leave, sick pay, related policies and programs
  • Conduct annual PTO closeout process with guidance of Benefits Manager
  • Administrative processes and education related to life insurance claims and benefits
  • Process timely HRIS adjustments to enable/disable Associate system access; make necessary PTO adjustments
  • Complete, audit, submit assigned vendor bills and maintain replenishment accounts; update benefit billing spreadsheets monthly
  • Evaluate programs, conduct benchmarking and identify areas of opportunity leveraging FML reporting, ADP, vendor reporting systems and consultant relationships
  • Maintain spreadsheets, process mailings timely, file weekly, and submit information to payroll and internal partners as required
  • Drive utilization for parental programs and manage vendor relationships
  • Oversee worker’s compensation vendor relationship; ensure all OSHA and quarterly reporting is fulfilled
  • Utilize the Benefits Hotline, answer phone throughout the workday, answer voicemails and emails professionally and timely, ensuring AEO Associates, internal partners and vendors are given industry-leading customer service
  • Cross-train and serve as support when necessary, in the following areas:
  • Administrative tasks associated with benefit plans, including: medical, dental, vision, life insurance, dependent care FSA, medical FSA, health savings account, COBRA, unemployment, employee assistance programs;
  • Be familiar with the processes around enrollments, changes and terminations on HRIS and benefits self-service portal.
  • Assist team with annual Open Enrollment project plan and execution, as assigned
  • Evaluate current processes, improve and create efficient processes on an ongoing basis.
  • Additional duties and projects as assigned. Participate in annual surveys and benchmarking exercises as assigned.


  • Bachelors Degree in Human Resources, Labor Relations, Business Administration or equivalent experience required
  • 3+ years Benefits experience and/or customer service experience required; specifically with LOA, disability claim and time off
  • Working knowledge of legal standards throughout the country related to Benefits administration; including, but not limited to: ERISA, Section 125, HIPAA, PPACA, COBRA, ADA and FMLA
  • Knowledge of ADP Enterprise, Oracle Fusion, Kronos, and/or Benefitfocus systems a plus
  • High degree of proficiency MS Office Suite; in particular Excel, Word, and Outlook
  • Strong prioritizing, interpersonal, problem-solving, presentation, and planning skills
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to work with and influence peers and senior management
  • Ability to work independently in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting

American Eagle Outfitters, Inc. is an equal opportunity employer.  All applicants and employees are considered for employment, advancement, and compensation based on their skills and performance without regard to race, sex, national origin, religion, sexual orientation, alienage or citizenship status, age, disability, marital status, color, creed or ethnic status.  American Eagle is subject to the worker’s compensation laws of the state of Rhode Island.

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