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239022 Requisition #

 

BE PART OF SOMETHING REAL

 

POSITION TITLE:                  Benefits Administrator

REPORTS TO:                        Director - Benefits

 

POSITION SUMMARY:

Daily administrative task completion, high level customer service, filing, billing and support of Associate benefit offerings; including, but not limited to: medical, dental, vision, ancillary benefit programs/offerings, leaves of absence, disability claims and defined contribution programs. Work collaboratively with AEO Associates and HR business partners through problem resolution and sharing knowledge of company benefit programs, policies and administrative procedures.

RESPONSIBILITIES:

  • Administer AEO medical, dental, vision, dependent care FSA, medical FSA and LFSA, health savings account, COBRA, unemployment, gym reimbursements and tuition reimbursements.
  • Serve as a liaison between AEO and Associates with various benefit vendors on enrollment and claims issues
  • Submit cases and work closely with Benefitfocus to ensure cases are resolved in a timely fashion; escalate as necessary
  • Oversee and manage the Benefitfocus task list, make necessary approval and denials on life events and other enrollment related tasks
  • Consistent and timely management of the benefits Inbox  
  • Address and escalate associate appeals, answer enrollment questions and assist associates to properly enroll
  • Instruct Associates on the Benefitfocus registration and enrollment process
  • Stay logged into the call center, answering calls throughout the day and returning any missed calls within 24 hours
  • Opening, sorting and taking action on benefit department mail.
  • Prepare, review, track and submit all weekly and monthly vendor billing as assigned. Maintain a comprehensive understanding of the billing process and ensure that all self-reported figures are accurate.
  • Work with unemployment vendor on managing Corporate unemployment  claims and serve as backup for Store Unemployment claims
  • Complete Benefit Exit Interview documentation as assigned, assist separated Associates and work closely with HR business partners to ensure a smooth exit process.
  • Coordinate blood drives, flu shot events, lunch & learns, webinars and benefit fairs as assigned.
  • Assist with annual Open Enrollment project plan.
  • Facilitate the benefits segment of the new hire orientation as assigned.
  • Assist with Affordable Care Act governance, assisting with Form 1095Cs and items related to compliance obligations.
  • Stay current on all related laws and regulations, as well as, trends and opportunities.
  • Fill out benefit surveys and questionnaires as assigned.
  • Learn and apply legal standards throughout the country related to Benefits administration; including, but not limited to: ERISA, Section 125, HIPAA, PPACA, COBRA, ADA, FMLA, and legislation related to the COVID-19 pandemic (i.e. CARES Act, ARPA, etc…)
  • Additional duties and projects as assigned.

QUALIFICATIONS:

  • Bachelors Degree in Human Resources, Labor Relations, Business Administration or equivalent experience required
  • 1-2 years employee benefits experience and/or customer service experience preferred, with emphasis on multiple locations
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong prioritizing, interpersonal, problem-solving, presentation,  & planning skills
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to work well within a team & ability to work independently when applicable
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Knowledge of Benefitfocus, Equifax (ACAMS), Kronos, ADP and/or Oracle HRIS system(s) a plus

 

AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity ("EEO") laws. AEO prohibits discrimination against associates and applicants for employment because of the individual's race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.

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