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HR
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220968 Requisition #

POSITION SUMMARY:
Daily administrative task completion, high level customer service, filing, billing and support of Associate benefit offerings; including, but not limited to: medical, dental, vision, ancillary benefit programs/offerings, leaves of absence, disability claims and defined contribution programs. Work collaboratively with AEO Associates and HR business partners through problem resolution and sharing knowledge of company benefit programs, policies and administrative procedures.

RESPONSIBILITIES:

  • Administer AEO medical, dental, vision, dependent care FSA, medical FSA and LFSA, health savings account, COBRA, unemployment, gym reimbursements and tuition reimbursements.
  • Serve as a liaison between AEO and Associates with various benefit vendors on enrollment and claims issues
  • Submit cases and work closely with Benefitfocus to ensure cases are resolved in a timely fashion; escalate as necessary
  • Consistent and timely management of the benefits Inbox 
  • Work closely with AEO Benefits Center to address appeals and outstanding enrollment questions and issues
  • Instruct Associates on the Benefitfocus registration and enrollment process
  • Stay logged into the call center, answering calls throughout the day and returning any missed calls within 24 hours
  • Prepare, review, track and submit all weekly and monthly vendor billing as assigned. Maintain a comprehensive understanding of the billing process and ensure that all self-reported figures are accurate.
  • Assist with filing, maintaining spreadsheets and answering calls for FMLA and leaves of absences including Short Term Disability, Long Term Disability, and Workers Compensation
  • Work with unemployment vendor on managing Corporate unemployment  claims and serve as backup for Store Unemployment claims
  • Complete Benefit Exit Interview documentation as assigned, assist separated Associates and work closely with HR business partners to ensure a smooth exit process.
  • Worker’s compensation claims administration and providing assistance when requested; conduct the OSHA annual and quarterly reporting process
  • Conduct administrative tasks related to AEO’s defined contribution plans as assigned.
  • Coordinate blood drives, flu shot events, lunch & learns, webinars and benefit fairs as assigned.
  • Assist with annual Open Enrollment project plan.
  • Facilitate the benefits segment of the new hire orientation as assigned.
  • Stay current on all related laws and regulations, as well as, trends and opportunities.
  • Evaluate current processes, improve and create efficient processes on an ongoing basis.

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