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American Eagle Outfitters - Associate Merchandise Manager - United States

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Stores
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201364 Requisition #
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POSITION SUMMARY:
The Associate Merchandise Manager supports the Store manager and is responsible in achieving sales goals, meeting merchandising brand standards and delivering operational excellence through effectively leading a high performing team. The Associate Merchandise Manager is expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.
 
POSITION TITLE: Associate Merchandise Manager
REPORTS TO: Store Manager
STATUS: Full Time Non Exempt
SUPERVISES: Store Associates
 
ESSENTIAL FUNCTIONS:
Put the customer first through Visual Merchandising by delivering flawless execution in Windows, Floorsets, Marketing and 5 Standards to drive Traffic and deliver our seasonal brand and product message.
 
RESPONSIBILITIES:
 
Visual & Operational Execution
  • Maintain 5 S standards on the sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers.
  • Manage all visual directives, mapping and floorset are properly planned, scheduled and executed seamlessly within allotted timeframe.
  • Generate and analyze merchandise reports and make necessary brand appropriate merchandising moves to maximize presentation and drive sales.
  • Supervise and participate in the efficient and productive handling of all merchandise from shipment receipt and processing, floor-sets, markdown optimization, Flex Fulfillment and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
  • Oversees and executes all daily operational procedures and supports the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
Leadership
  • Motivate and inspire the team by developing and delivering a compelling vision and purpose which encompasses American Eagle Outfitter’s Core Values.
  • Act as the leader on duty and consistently models the brand customer service standards and Customer First selling behaviors.
  • Hold the store team and self accountable for achieving all brand, performance and behavior standards.
  • Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture.
  • Collaborates with the SM in leading the management team through effective implementation of all AEO performance management tools and processes (IDP, MPI, Success Factors, MDP, etc.).
  • Lead and participate in productive weekly leadership meetings that align with and drive the business strategy.
  • Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
  • Comply with all AEO Inc. Loss Prevention standards and provide a safe environment for associates and customers.
  • Ensure all associates training and development initiatives are executed in a timely manner.
Drive for Results
  • Contributes to and leads the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
  • Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
  • Lead the use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media).
  • Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; make scheduling adjustments to meet business needs.
  • Builds customer loyalty through in-store experience, utilization of social media and email capture.
  • Support the Store Manager in the execution of the short and long term store business plans to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
  • Effective use of technology to enhance customer engagement and drive KPI results (BOSS, Store to Door, Social Media)
  • Contribute to the achievement of all store financial, revenue and expense targets.
  • Builds customer loyalty through in-store experience, utilization of social media and email capture.
Talent Management
  • Recruit, hire, develop and retain sales associates to ensure the store is sufficiently staffed to meet the needs of the business.
  • Train, develop and coach the associate team; provide appropriate level of performance feedback to increase confidence and capability.
  • Drive employee engagement by recognizing and rewarding employees for outstanding performance.
  • Ensure that all associate team adheres to all employment practices and policies.
  • Consistently assess and provide ongoing performance feedback through real-time coaching, scheduled touchbases, individual development planning and the performance review process.
  • Develops succession plans to ensure career paths for all associates; encourages associates to pursue internal opportunities.
  • Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Manager and District Manager in a timely manner and collaborates to develop a plan for resolution to minimize risk.
QUALIFICATIONS:
  • Minimum high school education or equivalent.
  • Minimum of 3 years of retail or equivalent management experience preferred.
  • Demonstrated ability to manage complex and competing priorities.
  • Strong prioritizing, interpersonal, problem-solving & planning skills.
  • Strong communication, presentation, delegation and follow-up skills.
  • Knowledge and understanding of employment laws including compliance with federal, state and local requirements.
  • Demonstrated conflict management and resolution skills.
  • Demonstrated proficiency in training, sales generation and leading of functional teams.
  • Demonstrated ability to analyze business trends and reporting to drive sales.
  • Demonstrated ability to manage complex and competing priorities.
  • Demonstrated ability to coach, provide feedback and manage substandard performance.
  • Demonstrated ability to communicate effectively with customers and store team.
  • Demonstrated ability to work in a fast-paced and deadline-oriented environment.
  • Ability to work a flexible schedule to meet the needs of the business, including holidays, nights and weekends.
  • Ability to performance Essential Job Functions.
  • Computer and technology proficient.
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics, military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
 

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